Time: 9.30am - 12.30pm MORNING SESSION FULLY BOOKED.  waitlist places available

1.30pm - 4.30pm REPEAT SESSION

Venue: 442 Tuam Street

Presenter: Karl Laaks from Southern Initiative

De-escalation Training:

Staff benefit from learning how to manage themselves, and aggressive or unhappy customers. Topics include active listening, focused breathing, body language and tone of voice. Conflict management is about harm minimisation, which leads to a safer and more pleasant work environment.

Personal Safety

Invest in the safety of your staff outside of the workplace, including social safety, after dark and street safety, avoiding danger zones, car park safety and defensive tactics. Confident and security minded staff contribute to a safer workplace!

Karl is a qualified bodyguard with more than 10 years' experience, working in VIP, executive and witness protection, in South Africa. 

Karl is also a martial arts, weapons and defensive tactics Instructor, with more than 20 years of training experience. Students of Karl includes members of the South African Police Service, bodyguards, door supervisors and security specialists. 

He has trained people internationally including the United Kingdom, where he trained international cabin crew as a certified IATA defensive tactic's instructor.

Karl is a qualified New Zealand accredited conflict management instructor with 8 years of experience, having trained thousands of people entering the security industry in New Zealand.  He is also a security consultant and has designed procedures and conflict management workshops for clients including banks and casinos. 

Southern initiative's simple and easy to apply foundation helps you apply the principles they teach in a practical way.